Privacy Policy

Your Privacy Matters to Us

Privacy Policy

THE TERMS OF THIS PRIVACY POLICY (“PRIVACY POLICY”) ARE LEGALLY BINDING. By using the services (as defined below), you agree to all the terms of this Privacy Policy. If you do not agree, please do not submit personal information to us.

VetVantage and/or its affiliates (“we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information we collect. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your personal information.

Scope

This Privacy Policy applies to information we collect:

  • When you access our website, emails, social media pages, or mobile apps that we own or control (collectively “our sites”)

  • Through communications and other interactions with us online or offline (collectively, the “services”)

Our sites may link to third-party websites, including social media platforms such as Facebook (“third-party sites”). We are not responsible for their privacy practices. We recommend reviewing the privacy policies of each site you visit.

“Personal information” means information that identifies or can reasonably be linked to a specific individual. “Information” refers to both personal and non-personal information.

Information We Collect

Personal information we may collect:

  • Name, date of birth, and contact information

  • Payment information, such as credit/debit card or bank account details

  • Government-issued ID data (e.g., driver’s license, passport)

  • Family or companion information (e.g., names and ages)

  • Prior interactions, property visits, service requests, feedback

  • Personal interests and marketing preferences

  • Images/video from security cameras in common areas and audio from phone communications

Non-personal information we may collect:

  • Browser and device data

  • Cookies, pixel tags, and other tracking technologies

  • Demographic information

How We Collect Your Information

Information You Provide:

  • Subscriptions to newsletters or other communications

  • Comments, suggestions, experiences, survey participation

  • Posts on our sites or social media accounts

Information Collected Automatically:

  • Browsing Information: browser type, IP address, pages visited, timestamps

  • Device Information: hardware, OS, unique identifiers, network info

  • Location Information: if enabled, collected from devices; can be disabled via settings

  • Cookies & Tracking Technologies: cookies, pixel tags, clear gifs, and analytics tools such as Google Analytics

Information Collected from Third Parties:

  • Identity verification services, credit bureaus, marketing lists, social media platforms

  • Third-party marketing, survey, or software providers

How We Use Your Information

  • Provide and optimize requested services

  • Process payments and complete transactions

  • Communicate updates, promotions, or news

  • Respond to inquiries or complaints

  • Conduct research, analytics, and internal operations

  • Ensure security, prevent fraud, and enforce legal rights

  • Comply with legal obligations

  • Marketing communications with your consent

disclosures of personal information

We may share your information with:

  • Payment Processors to complete transactions

  • Service Providers to assist with marketing, analytics, surveys, and other services

  • Public Authorities when legally required, including subpoenas, warrants, or public safety concerns

  • Employees and Agents to provide services and improve customer experience

  • Marketing Purposes with your consent to affiliates or partners

California Residents: We comply with CCPA rights including:

  • Access to personal information collected

  • Deletion of personal information (with certain exceptions)

  • Opt-out of sale of personal information (we do not sell)

  • Right to non-discrimination for exercising privacy rights

Requests may be sent to [email protected]. Identity verification may be required.

Children's privacy

Our sites are not intended for children under 13. We do not knowingly collect personal information from children under 13. Any information inadvertently collected will be deleted promptly.

how we manage and store your information

  • Personal information may be stored electronically or in hard copy form

  • Electronic storage includes computer systems, servers, and third-party hosting

  • Hard copy information may also be retained in our files

how we protect your personal information

  • Industry-standard security measures are used to protect your data

  • Third-party providers are required to maintain appropriate safeguards

  • Email or text messages may be sent unencrypted for convenience; avoid sending sensitive info in such messages

use of our images

All images and property pictures on our sites are our property. Unauthorized use or distribution is prohibited.

Submissions and user generated content

Comments, photos, videos, or other submissions (“submissions”) are non-confidential and non-proprietary unless otherwise specified. Submissions may be publicly accessible; avoid posting content without consent

your choices in how we use your information

Opt out of marketing communications at any time via email, phone, or the About Us page.

Update personal information via our site or contact [email protected].

Changes to this privacy policy

We may update this Privacy Policy at any time. Changes take effect when posted. Continued use constitutes acceptance.

notice of informaion-sharing disclosure

California residents may request disclosure of information sharing for direct marketing purposes via [email protected], subject line “California Information-Sharing Disclosure.” One disclosure per year is provided at no cost.

Updating your information

You may update personal information at any time via the Contact tab on our website or by emailing [email protected]. Verification may be required.

Contact Us

Contact Us

VetVantage is not a law firm, does not provide legal advice, and is not affiliated with the Department of Veterans Affairs. The information on our website is general and provided for marketing purposes only. Benefit estimates, success percentages, and disability ratings are not guarantees. Determination of benefits is solely made by the VA.

DMCA Notice

To report copyright infringement, please contact [email protected]. All notifications should comply with 17 U.S.C. §512(c)(3). Counter-notifications must comply with 17 U.S.C. §512(g)(3).

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